SUPPORT / PUBLICVANX 1.0 · macOS

No login. No ticket maze.

The whole manual,
out in the open.

Every guide from inside VanX is available here—searchable, linkable, and readable without an account or JavaScript.

38guides
15sections
10commands
01human email

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Write to the developer.

VanX support covers the macOS app. Include your VanX version, macOS version, Mac model, what you expected, what happened, and the smallest set of steps that reproduces it.

developer@vanxapp.com

Support is by email—not through an account or cloud service. Please do not send passwords, one-time codes, or private vault content.

Help library / English

Find the exact answer.

Showing all 38 guides.

01

Guided Academy

A chapter-based path through the VanX mental model and core workflows.

3 guides
02

Importing Files

Single-file, multi-file, folder targeting, persisted choices, and ingestion feedback.

6 guides
03

Organizing Imported Content

Notebooks, bulk categorization, and notebook-aware imports.

1 guide
04

Notes & Snippets

Capture quick thoughts and edit formatted notes alongside your research.

1 guide
05

Lab

Explore, analyze, build research, and mark clips on the map in unified mode views.

4 guides
06

Using Clipboard Capture

How history, selected items, and capture behavior work together.

2 guides
07

Searching and Rediscovering

Inbox, Research, Notebooks Library, and the command palette.

4 guides
08

Understanding Suggestions

Why nudges appear, how to trust them, and when to override them.

3 guides
09

Performance and Memory

What happens during ingestion and how to keep large batches smooth.

3 guides
10

Keyboard Shortcuts

Searchable shortcut reference and power-user paths.

2 guides
11

Appearance & Modes

Understand Basic vs Pro mode, customize themes, and unlock power tools.

1 guide
12

Settings and Customization

Restart onboarding, tune defaults, and adjust system behavior.

4 guides
13

Brief Studio

Compose, review, and export briefs from captured material.

1 guide
14

Troubleshooting Import Issues

Recover from slow imports, noisy suggestions, permissions, and heavy batches.

2 guides
15

What Changed Recently

Sound feedback settings, tray options, appearance modes, and rebrand.

1 guide

VanX Academy / six pathways

Learn the system, not just the buttons.

01

Orientation

What VanX stores and how to think about importing, triaging, and retrieving.

Begin pathway
02

Import Workflow

Single-file and multi-file import, with multi-file categorization as the hero flow.

Begin pathway
03

Retrieval Workflow

Inbox, Research, clipboard history, and notebooks as the retrieval layer.

Begin pathway
04

Suggestions and Nudges

Why suggestions appear and how to use them without giving up control.

Begin pathway
05

Settings and Performance

Onboarding, import defaults, shortcuts, memory, and background work.

Begin pathway
06

Engine Workspace Workflows

Power paths, technical ingestion details, and batch-first habits.

Begin pathway

Keyboard reference

Move at the speed of recall.

K

Command Palette

Open the fastest launcher for navigation and commands.

D

Research

Open local-first Research and optionally add reviewed public sources through Web Sources.

F

Notebooks Library

Open notebooks organization.

H

Inbox

Return to Inbox (captured and imported items).

S

Toggle Sidebar

Show or hide the list/sidebar area.

,

Open Settings

Adjust capture, import, appearance, and system behavior.

I

Import Content

Open the import flow from the app menu.

Z

Undo

Undo supported destructive actions such as delete.

R

Refresh Workspace

Force a re-analysis of the workspace and refresh results.

5

Go to Lab

Open the unified Lab (Research, Review, and Brief Studio).

Support without access

Your vault is not a support channel.

There is no VanX account for us to inspect and no remote vault for us to enter. Diagnostics stay local unless you explicitly export and share them. You can review how data is handled in theprivacy policy.